Webinar: Effective Ways to Increase Your Club’s Retention
Posted: September 2, 2015 in Suppliers
Maria Parrella-Turco
On Tuesday, September 8, Maria Parrella-Turco, Senior Partner of New Paradigm Partners, will be hosting an educational webinar entitled Effective Ways to Increase Your Club’s Retention.
In this webinar, participants will:
- Understand why people leave and how we can prevent them from doing so.
- Explore the three step verbiage in the service, sale, mission fulfillment cycle.
- Learn the three things that affect retention: Usage, Relationships, & Results.
- Take away practical tools to apply in all three of these areas specific to the membership and fitness departments.
- Learn the steps in handling member service challenges.
- Discover ways to apply save principles and lifeline programs.
