Club Insider

Columbia Association Temporarily Closes All Locations Amid COVID-19 Outbreak

Posted: March 17, 2020 in Chains

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COLUMBIA, MD – All Columbia Association facilities are CLOSED and all programs, classes and events are CANCELED through Sunday, March 29 in order to protect our members, program participants and employees during the novel coronavirus (COVID-19) pandemic.

Below are answers to the most frequently asked questions we’ve received from CA members and program participants since announcing these closings and cancellations. Should the closure extend beyond March 29, we will update these FAQs accordingly.

How can I stay fit while CA facilities are closed?

We want to help you stay healthy and active, so we’ve worked with Les Mills to provide a free online tool to help keep you working out at home. We’re offering 95 free LES MILLS video workouts so you can exercise from the comfort of your own home, no equipment necessary. From high-intensity interval training (HIIT) to yoga and dance, there’s something for everyone.

Will I have to pay for classes, lessons or programs that are canceled during this closure?

We plan to reschedule classes, lessons and programs once we are able to reopen. If you are unable to attend the rescheduled activity, we will arrange for you to receive a credit or refund.

Will I have to pay for facility access during the closure?

CA will ensure that members and program participants will be made whole for CA facility closures related to the COVID-19 outbreak. Although membership invoices for the month of April will be sent as usual on March 20, we are working diligently with our software provider to reflect the current two-week closure. The invoices will either only include charges for two weeks (instead of the full month), or we will update accounts with two-week credits as soon as possible.

Can I cancel my membership now because of COVID-19?

You may wish to freeze your membership. Please call CA’s Customer and Member Service Center for details at 410-730-1801. If you would still like to cancel, please consult the terms and conditions of your CA Membership Agreement.

Future communications will be posted as more information becomes available. Meanwhile, the health and safety of our members, program participants and employees is our top priority.

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