About Nancy Friedman

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Handling the Irate Caller
October 2000 - Read Article...

Putting Callers On Hold
America's Number One Frustration
February 2001 - Read Article...

Six Cardinal Rules of Customer Service
July 2000 - Read Article...

The Ten Best Customer Service Techniques
Just How Good Are You At Customer Service?
April 2000 - Read Article...

About Our Authors

Showing 1 - 4 of 4 Articles