{"id":8917,"date":"2023-02-15T02:00:02","date_gmt":"2023-02-15T07:00:02","guid":{"rendered":"http:\/\/www.clubinsideronline.com\/news\/?p=8917"},"modified":"2023-02-21T18:59:08","modified_gmt":"2023-02-21T23:59:08","slug":"daxko-recognized-as-finalist-for-customer-service-department-of-the-year","status":"publish","type":"post","link":"http:\/\/www.clubinsideronline.com\/news\/suppliers\/daxko-recognized-as-finalist-for-customer-service-department-of-the-year\/","title":{"rendered":"Daxko Recognized as Finalist for Customer Service Department of the Year"},"content":{"rendered":"

\"Daxko\"Daxko<\/p>\n

BIRMINGHAM, AL<\/strong> and DENVER, CO<\/strong> – Daxko, a leading software and integrated payments provider in the health, fitness and wellness industry, announces its recognition as a Finalist for Customer Service Department of 2022<\/em> by The Stevie Awards, the world\u2019s premier business awards.<\/p>\n

In 2022, Daxko employees across all functions took part in the company\u2019s \u201ccustomer delight\u201d initiative to ensure exceptional customer service and support to its diverse customer base, ranging from small fitness studios to nonprofit community organizations and health clubs. Daxko launched a series of training programs to close knowledge gaps for customers, including 1:1 sessions and the Project Thrive series, aimed at maximizing use of Daxko’s tools and services. The company has hosted over 100 sessions, attracting over 1600 session attendees and reaching over 2000 customers, highlighting Daxko’s commitment to serving its partners and their members. Daxko also empowers customers through its self-help portal featuring over 2000 articles and trainings, plus support via chat, online portal, email, and phone.<\/p>\n

“We are incredibly proud of our customer service team and the entire Daxko family for their unwavering commitment to delivering outstanding customer service and support,\u201d said Ron Lamb, Daxko CEO. \u201cBeing recognized by The Stevie\u00ae Awards is a testament to the dedication and hard work of our team.\u201d<\/p>\n

“This year, like every year prior, we continue to raise the bar on customer service, continuously redefining how we can ensure our customer’s success,\u201d said Brittany Richards, Senior Vice President of Customer Experience at Daxko. \u201cIt’s incredible to see the team rewarded for consistently leveling up and redefining what exceptional service looks like.”<\/p>\n

Daxko remains committed to providing outstanding customer service and support to its partners in the club gym, boutique fitness, and nonprofit community as it continues to grow and expand its operations. In 2023, Daxko is committed to making significant strides to continue providing top-notch solutions to customers and aims its focus on training and product efficiency, prospecting and marketing, fundraising, data management, and safety. Whether it’s through cutting-edge training programs, innovative product solutions, or data-driven insights, Daxko is poised to make a big impact in 2023 and beyond.<\/p>\n

In 2022, Daxko facilitated noteworthy achievements for its customers, by:<\/p>\n